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Game instructions

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Comments

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    The thing is, it must be something locally as I don't have it and I know you have and a couple of others, but more don't have it than do.

    Are you using the site on a private/incognito window @Mokkum

  • Hey! Would you like to give us your opinion?

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    It sounds like you have been logged out @circalurc if you are playing on a device or through the kingdom on a browser.

    Could you tell us what you are playing on please? Also if you log in through facebook, your privacy settings have to allow your friends list to be shown to the game or it cannot see your friends. Some hide it without realising that.

  • MokkumMokkum Posts: 12 Level 2
    edited July 27

    I am playing on my pc on Facebook as I have done for years. My friends list is visible as it has been. I am not using a private/incognito window either. Those tutorials persist so I have not been playing. I would love to play again but will not do so until this issue is resolved! Thanks for your comments.

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 388 Level 3

    Facebook always change things and normally don't tell you. I wouldn't mind betting that a change they made is causing the issue.

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    It seems the more Facebook "improves" the more they push gamers out. So I agree with grumpy old man.

    Can you go into settings on Facebook, to apps and find fhs. It should be in the active column.

    I want you to check settings regardless and then save anyway even if you don't have to change anything.

    See if that helps. Sometimes they show as active even though there has been changes and it can stop something working properly. I can get you step by step instructions if needed πŸ™‚

  • MokkumMokkum Posts: 12 Level 2

    Lady Choo,

    Please, could you give me those step by step instructions as I cannot find anything even close to the fhs that you mention under apps in FB settings!

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    I can indeed @Mokkum it seems you don't have the option to save if its active like you did have before, but at least you can check if it is active or not πŸ™‚

    https://community.king.com/en/farm-heroes-saga/discussion/265799/superstar-information-post-my-friends-are-not-showing-in-the-game-facebook-users/p1?new=1

  • MokkumMokkum Posts: 12 Level 2

    Hello Lady Choo,

    I followed your instructions on my Windows 10 pc but the game still comes up with those tutorials!!!!

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    Argggh @Mokkum Have you given us your player ID? (I cannot see without leaving the page)

    I think it might be better if we can let our farm Queen know when she is back in the office next week.

    She will be able to see if there are any studio suggestions or anything. Sorry it didn't work πŸ˜”

  • circalurccircalurc Posts: 5 Level 2
    edited August 8

    regarding same issue, I am using pc with windows 10. I will go to FB settings to check the status. Whenever I receive daily award, it never shows up in my award totals. I continue to receive he instructions. Hope it will clear with FB correction.

    My FB settings seem to be fine. However, I cannot play effectively with no one giving me beans.

    I still receive playing instructions.

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    The beans issue is a Facebook issue @circalurc they seem to hoard them and they are aware but king cannot make them for it any quicker 😑

    Just out of interest. Do you always play on the windows 10 app? Could I ask you as an experiment to open the game on Facebook through the Facebook browser and see what boosters are there?

    The reason I ask is for some reason mine often go straight to the browser version even though I never play on there!

  • circalurccircalurc Posts: 5 Level 2

    That did not seem to help. Everything about the game seems scewed, from receiving beans, friend list, can't find settings in FB apps settings, tutorials continue to show each time a play a game, an occasional gift will come from an old player, but she does not appear in any friend list. The whole game just doesn't seem to work within in FB or Windows 10.

  • Lady_ChooLady_Choo Posts: 14,971 Farm Moderator

    Hi again @circalurc The common issue there is Facebook.

    Unfortunately King cannot make Facebook sort itself out any quicker and from experience I have noticed that everytime FB updates and improves itself, we gamers are shoved just a little more towards the exit.

    Is your Facebook account synced with the Kingdom? If not, you could try that and then just log in using the Kingdom and see if that works for a little while. I noticed that very strangely when I have done this, I get lives from Facebook players too, so I think they must be the ones that have synced accounts. I haven't stuck with it as the accept all button doesn't seem to be on there. But its worth a try! The friends list needs to have permission to show as well otherwise you won't see your friends. Some people have it set to not shown or apps turned off then cannot understand why these things don't appear.

    The issue is its a very small minority of players that are getting the tutorial popping up, its not a common problem and the studio have not been able to reproduce it so they cannot fix what they cannot see. Unfortunately they cannot suggest anything else to try as I have covered everything for once. Its possible something within your device set up that's preventing it but its hard to diagnose without seeing it. If it was an issue with the game itself everyone would be having it and it would therefore be easier to fix. The only time I had it was on first loading until I had run through everything then it shut up. You are definitely logged in each time? Not clearing cookies or blocking anything?

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