I’ve been playing for years and have never had the option to earn boosters or extra moves via ads

GigaFluxx

As the subject states, I’ve been playing literally for years and have never been offered extra boosters before a level or extra moves after a level.

My dad got into the game forever ago and as a way of connecting, I decided to start playing as well. Along the way we’ve shared experiences and joked about how I’ll never catch up to him. He’s alway about 200 levels ahead of me. 

Anyway, I can’t even guess how long it’s been at this point, but he started getting the opportunity to earn boosters and moves through ads. The feature would come and go for him but I never got it. I decided to look it up and saw that different promotions get rolled out to random groups of people at a time and cycle around. Ok, so that means eventually I’d get it and maybe he wouldn’t. Well that never happened. 

So then maybe it’s a phone thing? I’m on iPhone and he’s on Android. Oh but wait, I’m the last 6 months my mom decided to start playing and she has an iPhone  and guess what? She been getting the ad offers essentially non-stop.

So a legacy player on Android and a new player on iPhone both get them but I do not, even though I’ve been playing just as long as my dad. 

 There are only two possible reasons I can see for this:

1) Your ad programs target seniors only and aren’t offered to anyone younger regardless of playtime and dedication 

2) You don’t offer it to anyone that has spent any money at all as I did spend about $10 once and both my parents haven’t spent a penny

I’ve seen other people being this up and get essentially the same response of “sorry you haven’t enjoyed that feature yet. These are cycled by random groups and maybe you’ll see it soon” however after years and years of playing, I can’t honestly be that unlucky and get omitted all the time.

There must be more to it, right? What’s the reason?

Lady_Choo

Hi @GigaFluxx and welcome to our community!

I understand your frustration. As a player who has been playing since the beginning too, I can honestly say its not just you. I don't have it either.

It is all down to control groups and sometimes these tests can take years to complete as it is all to do with data.

I honestly don't know if everyone will get them, or if they will carry on. There is a good chance you might at some point but we have no influence over that. Sometimes uninstalling the game and reinstalling it can make them appear...BUT I would use caution if your progress isn't backed up or you have saved boosters (as they are saved on the device data not with your game)

I can however pass your feedback onto the community manager who will feed it to the studio.

Just for your information though, its randomly chosen and pure luck that two of your family has it. Its not even related to paying for the game. I don't pay either.

In the meantime, while you are here, we do have some contests running for the chance to win boosters or gold 😊

val1

I've played for years and have had ads for a long time. Paid for gold ONCE and not one ad since. Also games became impossible to get thru. Also I had buildup of thousands (many) of beans, used them to try to get thru a level, til they gone. Had a huge buildup of lives that changed to "player needs a life" so all lives gone. Seed game restarts every time I leave the app so can't get any boosters that way. I reported these issues along with the exact timing of after I made my first ever purchase and received a "sorry you can't get thru a level, pay attention to every move" . and I might add, finding a way to report was about impossible. This used to be fun but this very obvious tactic has really changed my opinion. And not a game worth spending another dime on. I actually enjoyed the ads and made several purchases because of them. Sad...

Lady_Choo

Good morning @val1 I am sorry for the delay in replying.

The issues with the 123 event is under investigation.

Ads are not available to everyone but it is random, so it could be you were in the group to have them, then they switched you around to change players. Sometimes these test features are tested for a long time before anything happens but it doesn't mean you won't get them again or that you will. I am sorry but its just random and only known to the studio.

The life thing is a pain I know, since the changes. Do you play through Facebook? There is a major issue there with games connecting (not just king, I just wiped 18 months of progress and 4500 equivalent of gold in a non king game on hubbys account because of Facebook not connecting properly) that Facebook are aware of but its only gamers so it doesn't really mean priority to them and king cannot force them as its not their platform.

Tasty_Cake

Same for me I don't have the ads in my game either it's been about days and the ads never returned please help☹️☹️😓😓😞😞😔😢

Lady_Choo

Sometimes they are removed @Tasty_Cake if they haven't been behaving properly. If that's the case they should come back. Otherwise it might be that you've been moved into a different playing group.

Hopefully they will be back 😊