Why is the game freezing/crashing?

WickedChick

For the past few days every time I try to open the game it either freezes or crashes. I uninstalled and reinstalled and it's still the same thing. I am at a very high level and have at least 4-5 years invested in this game. Please help.

QueenB

Hi @WickedChick, sorry to hear you've been having trouble playing the game 🙁

May I as which device you are playing on and how much storage you have available on the device?