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King_admin
King_admin Posts: 3,933
in Support
This discussion was created from comments split from: 1481 does not start.

Comments

  • anthony_stiff
    anthony_stiff Posts: 4

    Level 1

    Cant start game as I get rotating circle when I press play

  • Lady_Choo
    Lady_Choo Posts: 26,286

    Hi @anthony_stiff I'm sorry you are having issues.

    Can you tell me which device you are playing on please so I know which help to suggest 🙂

  • anthony_stiff
    anthony_stiff Posts: 4

    Level 1

    Kindle fire edition 3

  • Lady_Choo
    Lady_Choo Posts: 26,286

    Ok, have you checked the app store for updates? Is your internet signal ok?

  • anthony_stiff
    anthony_stiff Posts: 4

    Level 1

    Yes to both auestions

  • Lady_Choo
    Lady_Choo Posts: 26,286

    Ok and the kindle is updated?

    Have you tried closing the app completely, rebooting your kindle and trying the app again?

    If you have could you let me know the version of both the kindle and the app and I will see if our farm queen can make any more suggestions.

  • anthony_stiff
    anthony_stiff Posts: 4

    Level 1

    Kindle fire hd 3rd gen

    Candy crush version 1.209.2.1

  • Lady_Choo
    Lady_Choo Posts: 26,286

    Hi @anthony_stiff ok so speaking to the farm manager she says the only option now is to remove the app, reboot and reinstall. You will lose saved boosters though, and make sure progress is being saved first.

    Its not Farm Heroes then you are having issues with??

Hey! Would you like to give us your opinion?

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