Game crashing since Farm Cup event showed up

DaniTheOG



👋 Hi Farmers!

I'm in desperate help with this issue ⤵️ I've been having on my game since yesterday.

• Ever since I joined the Farm Cup finals yesterday, my game app on Windows PC (log in with FB) keeps crashing when I click on "Play" when opening the app.
• I've done all the regular troubleshooting steps.

I want to play the Team Leagues with my team but haven't been able to access the map (or my game) since yesterday morning, ever since the image for the Farm Cup popped up on the bottom right of the screen. 

Game ID ➡️ 1450016114

Please, help this fellow farmer! 🙏

🏷️ ⬇️

Spoiler Warning

@QueenB, @encantes, @Lady_Choo & @PummyRaj

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QueenB

Oh no @DaniTheOG 😮

Thanks for sharing the details, it truly helps, and not to worry as I will ask for assistance on this and see what can be done.

Hang in there 😉

DaniTheOG

https://community.king.com/en/farm-heroes-saga/discussion/comment/1824230#Comment_1824230

Yay, thank you @QueenB!

I've been playing Farm a lot lately (I'm obsessed with all the cool features, my team with players from the Community, the contests here & you do have some pretty cool Mods 😋 so I really, really don't want to miss a thing)!

I'll hang on, I promise! 🤞 🙃

PummyRaj

Hi Dani 😃 @DaniTheOG

Have you tried playing on a mobile device to see if the event works there?

In my experience, some events worked better on a mobile device than on Windows 10!, Hence, the recommendation 🙂 No harm in trying, right?

Also, I don’t want you to miss out on the chance of winning the Finals 🌟 🌟

DaniTheOG

https://community.king.com/en/farm-heroes-saga/discussion/comment/1824435#Comment_1824435

Thanks @PummyRaj! 🤗 I followed your advice & logged in both on my tablet & my phone but sadly I don't have the event there. The game does work on my phone (as well as on FB and on King.com) but with no events. I only get events on my Windows 10 app.

I just heard back from Player Support & they told me they had forwarded my info to a specialist who told them that I should wait until the next update for the issue to be resolved... 😔 Do you know when the next update comes out?

Cc. @QueenB

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/1824445#Comment_1824445

Usually, the updates are released on Tuesdays.

May be they will send in one soon as there this “Tournament Finale” needs some push 🤔

QueenB

@DaniTheOG

Question, is the game crashing after the Video or after selecting this:

DaniTheOG

https://community.king.com/en/farm-heroes-saga/discussion/comment/1825546#Comment_1825546

@QueenB, the game was crashing when I clicked on Play to enter the game map.

Gladly, it look like the issue has been resolved now. I can access the game with no problem (the link/image to the Cup event has disappeared though).

Thanks for following up on this!

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/1826097#Comment_1826097

Happy to hear you are back in the game 🤩

Has the link/image to the Cup event appeared again but any chance?

DaniTheOG

@QueenB

It didn't show in the Menu screen anymore when I opened the app but it did show in my Map screen after I played a Level.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/1826370#Comment_1826370

Great to know Dani 👍️

The Tournament icon will appear on "menu" screen for the first 3 rounds as it is for everybody. Since the Finals are limited to only those selected Farmers, the icon will be inside the game. That's what I felt and thought when I went to Finals.

All the very best! Hope you will win some goodies 🍀 🍀