🏁 πŸ‘« Live Now - Team Leagues! HERE!
πŸ’€ 🐏 Shhhh Sleepy Sheep! HERE!

Super fruit tutorial stuck on PC

kkw1946kkw1946 Posts: 19 Level 2
edited October 20 in Support

get rid of super fruit...game freezes when info flashes about super fruit i

Prev1

Answers

  • PummyRajPummyRaj Posts: 15,474 Farm Moderator

    Hello @kkw1946 πŸ€— Hearty Welcome back to our Wonderful Farm King Community!

    I am very sorry to hear about the issue in your game!

    ** Actually, I do not think it is the issue with "super fruit"! But, the "tutorials" itself! Same thing has happened to few players when the +1 Bonus booster was introduced.


    Which level are you at and what device are you using?

    ** If you try to close the game and re-open, is it still freezing on the "Tutorial Video" or are you able to play the game? If you have checked that, can you please try and let me know?

    Please let me know these above details and I will go report it to our Farm In-charge.

    Thanks a lot for your cooperation and patience. Have a Farmtastic rest of the day πŸ₯ πŸ₯

  • Hey! Would you like to give us your opinion?

  • kkw1946kkw1946 Posts: 19 Level 2

    I'm playing on my dell laptop...retarted the game still freezes

    Farm Heroes Saga, level 4291

  • PummyRajPummyRaj Posts: 15,474 Farm Moderator

    Thank you @kkw1946 πŸ‘

    One more question… are you playing on Facebook OR Windows 10 through Microsoft store?

    I will report it to our Farm In-charge and will get back to you.

  • kkw1946kkw1946 Posts: 19 Level 2

    please fix it so the game doesn't freeze - almost at the end - then super fruit comes on and FREEZES

  • PummyRajPummyRaj Posts: 15,474 Farm Moderator

    Hello @kkw1946 πŸ€— Hearty Welcome Back to our Farm King Community!

    I am sorry to hear that you are still having issue with that booster!

    You came here on October 6th to complain about the same issue! Is it still the same OR did the Super Fruit showed up in a random level?

    ** I did send a complaint to our Farm In-charge. But, forgot to follow up on that. Once you write back to me, I will


    Are you still stuck on level 4291 OR did you move to a new level?

    Is it a "Tutorial" that is presented by the ChooChoo bird and your screen is stuck on that screen? OR does the Superfruit appears suddenly and the screen freezes?


    I am aware that you are playing on a computer through Facebook. Please provide as much as details as possible for you.

    Thank you and looking forward to talk to you soon πŸ₯ πŸ₯

  • kkw1946kkw1946 Posts: 19 Level 2

    still stuck on level 4291

    appears to be a tutorial....I click on Continue...nothing happens....screen frozen

  • Lady_ChooLady_Choo Posts: 15,413 Farm Moderator
  • kkw1946kkw1946 Posts: 19 Level 2
  • kkw1946kkw1946 Posts: 19 Level 2

    no, I just use my Dell laptop

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 582 Level 4

    What browser do you use and do you have any add ons such as ad block?

  • kkw1946kkw1946 Posts: 19 Level 2
    edited October 16

    Microsoft edge, AdBlock plus but it is turned off for this game

  • kkw1946kkw1946 Posts: 19 Level 2

    I just tried Firefox and Chrome.....same freeze happened

    ....

  • PummyRajPummyRaj Posts: 15,474 Farm Moderator

    Thank you very much for all your answers and for your patience πŸ™

    I will give a heads-up to our Farm In-charge and ask them if there is anything they can do from their side πŸ‘οΈ

    Can you please find your game ID number and post it here? Since you are on Facebook, you can try this link --> Find my game ID

    OR you can scroll down to the bottom of the screen and you will see "Find my ID", FAQ, Privacy Policy and other tabs right next to it. You click on that "Find my ID" (in Orange letters) and your ID will be displayed. Simply, copy & paste it here.

    Once again, Thank you for your patience. Have a Farmtastic week ahead πŸ₯ πŸ₯

  • QueenBQueenB Posts: 8,341 Community Manager
    edited October 18

    Hi there @kkw1946, I'm the Community Manager for Farm and I'm sorry to hear you're still having this issue πŸ˜•

    I've reported this to Player Support who will investigate further however, we could use a screenshot of the entire page when the game freezes showing the tutorial so we can have a closer look. Could you help us with that, please?

    Oh, and we will also need your Game ID as our lovely @PummyRaj has suggested, with the ID, we will be able to help you πŸ˜‰

    Thanks and hope to hear from you soon ☺️

Sign In or Register to comment.