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Connection issue error message
SpecialK9904
Posts: 2
Level 1
in Support
I love this game but can’t play because it won’t save my progress which is irritating. I’ve logged out of FB and the game and tried everything it said to do and still I get the red banner “there is a connection issue try back in a little bit.” I’ve restarted my phone and my internet nothing works. Please help!! This has been going on for a while. Privacy settings are active. I don’t get it.
Answers
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Hello @SpecialK9904 🤗 A Warm Welcome to our Wonderful Farm King Community!
I am sorry to hear about the issue in your game 😔
I am assuming that along with saving progress, other functions of the game like Daily Bonus, Quests, etc., also give you the same message!! Right?
Do you have any other games installed on your device? How are they behaving? Are they working without any issues?
Please post back your reply by typing your message in the blank box given below to my comment.
Talk to you soon. Have a Farmtastic rest of the day 🍓 🍓
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I do have other games on my phone and they are all working fine. And yes no matter how I try to sign in I get the red banner. I’m not able to watch videos for extra moves like I was in the beginning. And it constantly says no connection though every other app works just fine. So I’m not sure. I’ve deleted the app because if I can’t save my progress then I do t want to play.
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Hello @mamacracra03 🙋♀️ Hearty Welcome to our loving a Farm King Community!
I am sorry to hear about the issue with your game 😔. Can you please give more details such as…
1) which device you are using to play the game?
2) If using a laptop, are you playing through Facebook OR King.com?
3) If playing on a mobile device, is it behaving like how @SpecialK9904 has explained above?
** The more details you provide, the better assistance we will be able to provide 🐥
Hope to talk to you soon. Have a great weekend ahead 🍓 🍓
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Hello dear @SpecialK9904 🤗
Thank you very much for providing the details I needed to know. I am glad that you have deleted the App, because, that is the remedy for this issue.
We don’t know how, but, sometimes, a bug affects our game Apps and all it says is “no internet connection” and nothing else! Not sure, why that bug even appears, but the only remedy is to delete that particular App and reinstall it.
But, only downside with this step is that we lose all our saved boosters. Because, when we delete the game, all the date that is stored on the memory pertaining to that App also gets deleted! Unfortunately, those boosters will not be reimbursed by the King team unless we have purchased them with real money.
** Now, to reinstall the game — First clear the cache on your device — Disconnect from WiFi and delete clear the cache again — now turn off your phone for few minutes and turn it back in — Reconnect the Internet connection — Install the game and log back in with the same details you were using before.
You will find the game progress and Gold Bars where you left at the time you saved it last time.
Please let me know if I can be of any further assistance.
Enjoy your game again without any issues and keep chasing off that Rancid again 🐥 🐥
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Hello dear Dodo 🤗 Hope you are doing great and staying safe!
I too have experienced that issue and it has been reported to our Farm In-charge.
But, to look at the issue, none of the Farm team is available as it is the weekend. I would request you to play the game without watching Ads for next couple of days, and see if the freezing happens.
That trick worked for me. Hope it will be for you too 👍
Please let me know! Also, I will update you once I have any update from the Farm In-Charge 🐥 🐥
