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Froze lost getting to finish

dragon654
dragon654 Posts: 1

Level 1

edited December 2021 in Support

I paid the 9 to carry on and it wont let me continue it comes up with a box but wont let get rid any help please.

Comments

  • QueenB
    QueenB Posts: 15,345

    Hi @dragon654 and welcome to the Community!

    Sorry to hear your game got stuck and I assume you had to restart the game in order to continue. Does this happen often? Which device do you play on?

    If you wish to get your 9 Gold bars back, get back to us with your Game ID and we will ask Support to add it back to your game.

    To find your ID, tap on My Profile 👇


    Now you double-tap on the King logo and voilà, the logo should disappear and reveal your Game ID.

    Thanks and hope to hear back from you soon!

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