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Hello @gerri777 π€ A Warm Welcome to our Wonderful Farm King Community!
I am sorry to hear that you had issue with purchase!
Can you tell me which device did you use to purchase the Gold Bars? If you have used an Apple device, you can directly contact the "Apple Support Team" to receive the refund, as it will be quicker.
If you are using a computer, King Support would be the best option.
If you need further assistance, please feel free to post back. To reply, you can simply type your message in the blank box given below to my comment.
Wish you a very happy New Year and a great week ahead π π