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Lost lives

lushlips21
lushlips21 Posts: 3

Level 1

edited February 2022 in Support

Since a new download on app I appear to have lost all my lives and keeps taking me nack

Comments

  • lushlips21
    lushlips21 Posts: 3

    Level 1

    Since the new update of app, I have lost all my lives on all of my iPads/iPhone apps plus it keeps taking me through the basic tutorials, so annoying and not happy !! Please sort out.

  • encantes
    encantes Posts: 6,303
    edited February 2022

    Hi @lushlips21 and a warm Welcome in this Community 🍓 🍎 🍏

    We are sorry about the issue in your game, it happened to me last week and I lost all my boosters but not the lives 😔😔😔

    Did you loose your lives purchased? Can you give more details? The lost lives are not reimbursed because they are stored on our individual devices, but not to the King Server.

    This is an effect ot the last game update 5.73, there is a thread about it: Issue under investigation lost boosters in the last update 5.73

    If you click on the green link you can read helpful info of the problem.

    The Farm Studio is working hard to fix it as soon as possible

    If you have more questions don't hesitate to write we are all here to help you, you can write in the white comment box below 😉 😉 😉

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