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Hi @stemm_54_, so sorry we have missed your replies.
Our dear @PummyRaj has been having some internet issues so might have missed this. Not to worry as I will be happy to help solve this issue the best way I can 😉
What I will need from you is your Game ID and confirm the level you are supposed to be on!
Open the game app and tap on the 3 lines 👇
Tap on My Profile 👇
Now you double-tap on the King logo and voilà, the logo should disappear and reveal your Game ID.
Thanks 🤗