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farmSagaSis
farmSagaSis Posts: 1 Newbie

I had just passed level 3468, after purchasing additional lives (35 lives) and then my game restarted and didn’t move me farther since I hadn’t used all the af the additional lives :(. Why doesn’t the game reset like that

Answers

  • PummyRaj
    PummyRaj Posts: 41,305 Candy Moderator

    Hello @farmSagaSis 🤗 Hearty Welcome to our lovely Farm King Community!

    I am so sorry to hear that your game has experienced the "purchase glitch"!

    Currently. few players are experiencing this issue and the Farm Studio is aware about it. They are trying to send in a fix, which will be available soon 👍️


    Can you please tell me which device you are using? If you have purchased using Apple iTunes as your payment provider, you can request a refund directly from them for the purchases that got lost... it's the only way actually since they are the only ones that have access to your payment details and can handle refunds.


    For time being, we are recommend waiting with making any extra moves purchases until the issue has been resolved. We hope to have some good news soon 🤞


    If you have any other questions or need clarifications, please post back typing in the blank box given below to my comment.

    Hope the issue gets resolved soon and all of you can enjoy the game again 😍

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