Cannot collect my prizes due to freezing

Sandyp7608

When inopen up my farm heros, the collecting of prizes cones up but when i click to collect nothing happens and then i cannot play any levels of the game

PummyRaj

Hello Sandy @Sandyp7608 🤗 Hearty Welcome back to our lovely Farm King Community!

I am so sorry to hear that you are not able to collect prizes from your game!!

Can you please give me more details as to…

1) What is the event you are trying to collect the gifts from?

2) If the game is freezing means - are you not able to click on anything else on the screen?

3) How are you getting rid of that frozen screen? Are you exiting the game OR it will be back to normal after few minutes?

4) Can you please provide a screenshot of that frozen gift?

As of now, please give me these details and we will go from there 👍

TO reply back, please type on the blank box given below to my comment.

Talk to you soon. Have a Farmtastic rest of the day 🌻 🌻