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Hello Sandy @Sandyp7608 π€ Hearty Welcome back to our lovely Farm King Community!
I am so sorry to hear that you are not able to collect prizes from your game!!
Can you please give me more details as toβ¦
1) What is the event you are trying to collect the gifts from?
2) If the game is freezing means - are you not able to click on anything else on the screen?
3) How are you getting rid of that frozen screen? Are you exiting the game OR it will be back to normal after few minutes?
4) Can you please provide a screenshot of that frozen gift?
As of now, please give me these details and we will go from there π
TO reply back, please type on the blank box given below to my comment.
Talk to you soon. Have a Farmtastic rest of the day π» π»