Paying golden bars by accident

KingSSS · July 2023

why if you fail a level and by accident you press on paying with golden bars for extra moves, it buys immediately without asking if you are sure, which happens on all other cases of buying something? I lost 9 bars of gold by pressing by accident and now they were useless. That is not fair. It took me long to get some gold bars and now they are gone. Why is this and how can i get them in return?

Lady_Choo · July 2023

Hi @KingSSS and welcome to the community.

That is really annoying when it happens. The best thing to do is to contact player support from within the game and they can look into it for you.

keshavrf · July 2023

https://community.king.com/en/farm-heroes-saga/discussion/412161/paying-golden-bars-by-accident

Please As @Lady_Choo Said, We can't help you from here. You had better contact King Support team regarding this issue.

How to Contact? Click here

Then Select game Farm Heroes Saga, Then

Select Purchase Issues or Questions

Choose a topic - Purchase Issues or Questions

Choose a subtopic - made an accidental purchase

You should provide Your Game ID for better support.

Thank you.

Lady_Choo · July 2023

@keshavrf we only use that link for players who don't play on devices.

When they play on devices they need to contact player support from WITHIN the game itself as it will also tell the team all the technical items they need to know as well. 😉

keshavrf · July 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2726355#Comment_2726355

Sorry to interrupt,

By the way, I always contact throgh this method and they always help me. Player can send message throw that link. Although they can contact from the game.

Thank you.

Lady_Choo · July 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2726489#Comment_2726489

They will help you, but it's better to contact directly from within the game as they have all the additional information they need directly. They don't need to ask then 😉