Game freezes after watching ad for extra moves - 🚫 Issue Reported!

crispy88

The feature to watch ads has recently been activated in my profile again. I had no issues whatsoever the last time, but this time after watching the first ad the game completely freezes and I have to restart it. This is extremely frustrating. Please could you look into the bug? Thanks

encantes

Hi @crispy88 and Welcome in the Farm Community 🍏 🍓 🥕

Sorry if you have a problem watching Ads in your game, in order to help you after your game has been restarted everything was ok 👌 or is something that happens often?

Could you please specify your device?

Many thanks 😊🙂

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2742475#Comment_2742475

The Farm Studio is aware of it and working to fix it.

If you check the previous post of the Community Manager the issue will be solved in a couple of days 🌼

icnh

I found this pop up after watching the ad. How can I get back my gift?

encantes

Hi @crispy88 and Welcome in the Farm Community 🍏 🍓 🥕

Sorry if you have a problem watching Ads in your game, in order to help you after your game has been restarted everything was ok 👌 or is something that happens often?

Could you please specify your device?

Many thanks 😊🙂

encantes

Hello @Inch and Welcome in the Farm Community 🍏 🍓 🥕

Sorry if you didn't receive your gift after watching the Ads!

Did you try to close your game and check if playing a level and watching another ads happens the same problem?

Could you please specify your device?

Many thanks 😊 😊

icnh

Hi, I am using LG V50 ThinQ, Android 12. I have tried closing the game and also did the force quit but still the same problem occurred.

icnh

https://community.king.com/en/farm-heroes-saga/discussion/comment/2742396#Comment_2742396

Hi, I am using LG V50 ThinQ, Android 12. I have tried closing the game and also did the force quit but still the same problem occurred.

QueenB

Hi everyone and apologies for the issue you have been experiencing with thee Ads!

The studio is aware of this and currently working on correcting this! In the meantime, please restart your device and see if that helps.

The issue should be solved during the next couple of days.

Apologies for the inconvenience and thanks for your patience while we work on this 😉

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2742475#Comment_2742475

The Farm Studio is aware of it and working to fix it.

If you check the previous post of the Community Manager the issue will be solved in a couple of days 🌼

crispy88

https://community.king.com/en/farm-heroes-saga/discussion/comment/2742392#Comment_2742392

Thank you, it seems to be working now. So all good!

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2742691#Comment_2742691

Many thanks for your feedback 😊😊

Have a super day 🌻🌞

playing4keepsgirl

I had the option to watch ads for additional moves or free boosters but a couple of days ago it disappeared and hasn't popped up since. It was a nice surprise when it was available because it gave us another opportunity to pass a level without spending real money. Some levels are so frustrating that it makes you want to delete the entire game. I guess it was too good to be true.