Not getting daily rewards - 🛠 Under investigation

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PrettyBubbles

https://community.king.com/en/blog/discussion/415740/why-have-i-not-been-getting-my-daily-reward-bonus-on-farm-heroes-saga

Hi sorry to hear that my friend

I will move you over to farm heroes where your moderators can help you better 💓

Lady_Choo

Thank you and welcome to the community @cmc7163 there does seem to be an issue for a small amount of players right now, so I will let the community manager know 🤗 In the meantime if you could check out the update thread and leave your device and model there, that would be super helpful 🙂

https://community.king.com/en/farm-heroes-saga/discussion/comment/2760434/#Comment_2760434

encantes

Hello @cmc7163 and Welcome in the Farm Community 🍏 🍓 🥕

In order to help you 😉 could you please your type of device and if you have update the game to the last version? Today in my Android mobile I received an update.

The Farm Studio is aware of it and investigating but we need this details to help you 😉

Many thanks 😊 😊 😊

howdypez

I am having trouble with the daily rewards as well - ever since the new design. It keeps resetting even though I play every day. I was once able to get to day 4, but that was a rare moment.

playing on iOS 16.6

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2765019#Comment_2765019

Many thanks for your details, it's possible to have your game ID?

How to find my Game ID? Simple! Click HERE

Many thanks 😊😊😉😉

Ruth_Broadhead

https://community.king.com/en/farm-heroes-saga/discussion/comment/2760434#Comment_2760434

Hi, just wanted to let you know in case it helps, I received a daily award on Monday 21st August, but have not received any since

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2765239#Comment_2765239

Hey, thanks for letting us know 😀 I will share that with the team that is looking into this.

Hoping this gets solved soon for your sake and really sorry it's taking some time 😕

Mayahart

I have not received my daily reward for 3 days now ,can you tell me why

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2769046#Comment_2769046

Sorry to hear you have not received your Daily rewards! You will be happy to know that you are not the only one and that this matter has been shared with the studio who is currently looking into it.

In the meantime, can you provide us the following details, the device model and version, the game app version you have installed and your Game ID.

Open the game app and tap on the 3 lines 👇

Tap on My Profile 👇

Now you double-tap on the King logo and voilà, the logo should disappear and reveal your Game ID.

Thanks 😀