Recent Update Has Frozen the App - Issue Fixed!

LadySiamese

Hello, I m not sure if this is happening to anyone right now, but the recent update has completely frozen Farm Heroes Saga app on my Samsung Android phone. I can open the app, but I can't do a thing. I've lost my 2 hour time limit too. Just to add this note, when the app is opened and you can't play it; the app crashes.

wykoon

Hello there @LadySiamese,

Welcome to the Community!

Thanks for reporting the issue and I will tag the Mods in charge to help you on this matter.

@PummyRaj @Lady_Choo

Again, thanks for your patience. In the meantime, feel free to check out this Community by visiting the discussion main page or simply go here, select the game that you are playing and start engaging in that Community 😊.

Hope to e-see you around!

Lady_Choo

Thanks @wykoon 🤗

good morning @LadySiamese when the game crashes, have you closed it completely in the background (as in swipe it away) before opening again?

Have you tried going into your phone settings and clearing cache while the app is completely closed?

And finally have you checked both your android version is updated and seen if there is anymore game updates in the store?

Have you got 2gb free space and are you closing other apps while playing farm?

If so, could you let me know which device you have please 🤗

Lady_Choo

Good afternoon @LadySiamese I am just giving you a heads up that we have another player complaining about crashing issues, so I wanted to let you see the link in case the two are connected 😊

https://community.king.com/en/farm-heroes-saga/discussion/421305/game-crashes-when-i-try-to-access-the-event-tab#latest

LadySiamese

https://community.king.com/en/blog/discussion/comment/2813246#Comment_2813246

Yes, this is no doubt the same issue. I'm glad I didn't uninstall and reinstall the app. I also didn't swipe the app either as you mentioned I should try. But since nothing works, I think we'll have to wait for the fix to resolve the situation.

Lady_Choo

https://community.king.com/en/blog/discussion/comment/2813276#Comment_2813276

You might find you have to swipe the app closed though anyway for when they do push through a fix so the game is updated. That wouldn't cause issues. My hubby is a devil for not closing apps when he is done with them and then wonders why his tablet is running super slow 🤦🏻‍♀️

However, yes, its often suggested to reinstall as it does fix individual issues, but when its everyone it can cause more harm than good so I am glad you didn't either 🤗

LadySiamese

https://community.king.com/en/farm-heroes-saga/discussion/comment/2813279#Comment_2813279

https://community.king.com/en/farm-heroes-saga/discussion/comment/2813279#Comment_2813279

One other thing you need to know, I can't get into access the rest of the game when you tap the small travel bag with the small blueberry next to it by the barn. That's what causes the whole app to freeze.

Lady_Choo

Thank you yes that's the events tab...but its an onion 😉

LadySiamese

https://community.king.com/en/farm-heroes-saga/discussion/comment/2815899#Comment_2815899

😂😂 I never get that right. It looks like a blueberry 🫐 to me. I guess I need a new pair of glasses 🤓 😂😂

Lady_Choo

You're not the first! People think the grass seed is an onion too, that's another one 😁

LadySiamese

https://community.king.com/en/farm-heroes-saga/discussion/comment/2816075#Comment_2816075

😂😂😂😂😂😂😂 Now that is one thing that I recognize is grass seed.