Why does the McDonald’s add keep freezing my game?

Lucy2023

Why does the McDonald’s ad keep freezing my game?

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/435204/why-does-the-mcdonald-s-add-keep-freezing-my-game

Hello @Lucy2023🤗 A Warm Welcome to our lovely Farm Community!

I am sorry to hear about the issue with an advertisement!! Please contact the King Player Support team and report about the Ad!

You can send your complaint directly from your game. Please follow these steps⬇️

• Click on the icon that has 3 horizontal lines at the bottom left corner of the game home screen;
• OR click on the Cogwheel icon located at the top left corner of the screen (next to lives);
• Click on the "Customer Care" tab;
• Scroll down all the way to "Privacy & Terms" and click on it;
• The first option will be "How can I report an Ad";
• Click on it and you will see the steps & instructions on how to report an Ad.

If you need further assistance or have any questions, please reply back by typing in the blank box given below🌺

tacodmk

have already reported this to customer care and problem still persist. I don’t know why they keep running this. It seems it only the Spanish version

muddy

I have the same problem repported months ago. Nothing helps

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3060675#Comment_3060675

https://community.king.com/en/farm-heroes-saga/discussion/comment/3062243#Comment_3062243

Hello @tacodmk🤗 A Warm Welcome to the King Community!

Welcome back @muddy 🤗

We were told that the issue with McDonald's Ad is fixed! Can you please check for the updates on the App? That should fix the issue👍️

Nere05

I have reported this issue twice now, and just a few minutes ago, the same thing happened to me again!!! This is the only game I enjoy, or did, at the end of a long nursing shift!!! But I am fixing to delete it if not resolved soon ☹️

encantes

Hello @Nere05 and a warm Welcome in the Farm Community

Sorry about the Ads issue, the Farm Studio is aware of it and they are working to fix the problem but it will take longer than expected.

Many thanks for your understanding 😊