Screen always on

Don2021

This app now always keeps the screen. Be aware that if you forget to turn it off, it may burn your screen. Don't play game before sleep and on bus

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/440345/screen-always-on

You need to change your phone settings.

My phone is set to go off after a couple of minutes and regardless of what app I have open, it does.

Don2021

Thanks for your reply.

Yes, I double-checked that my phone screen timeout is 30 seconds and it hasn't changed.

It works with all apps except Farm Heroes Saga.

Yes, I double checked and my phone didn't get the 30 second screen timeout while the ad was playing and left it on the table for a minute.

Lady_Choo

Ok. Can you tell me which device/version you have please so I can ask the community manager

Don2021

Thanks for your reply.

Tested again, my phone won't time out while this app is active. No specific app in my screen time.

There are no specific apps in my Screen Time settings.

Android phone. Samsung and Xiaomi

Don2021

problem persist

Lady_Choo

Thank you, could we have your player ID please.

https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id

Lady_Choo

also what versions of the phone please.

Don2021

Why does this matter?

Lady_Choo

Because its not happening to anyone else, but if further reports come in and its only happening to one specific device, it helps the studio.

It is of no benefit personally to me to know. The same as your player ID. The community manager can look on your account to see if anything is causing it on our end. But he thinks it is your device. Hence the request for the version.

Don2021

Thanks for your reply

I can't find my player ID.

But it said my account is linked with Facebook. So I think my player ID is my email address in profile.

Or I am leader of Team which ID is 763696340