Hi, the best thing to do would be to contact player support from within your game and let them know as many details as you can over the issue and they can investigate it 😊
As Lady_Choo mentioned, if you send it to the support it can be investigated.
Specifically for this issue, the Studio is aware of it and are working on a fix which we hope to have have for everyone very soon! Thank you for your patience with us on this one. 🙏