[Being Investigated] I can't see the Cropsie Goals on top of the screen!

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3131455#Comment_3131455

Hello @samoiamo🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Can you tell me which device you are using? Also, can you show me a screenshot after you open the level to play?

To post screenshot, tap on the 2nd icon located in bottom left corner of the comment box🥕🥕

Just_Me-2

PummyRaj,

I have yet to receive any status or update of this missing numbers issue pertaining to crops that need to be collected. I log in everyday to get the daily boosters but I did not get the chance to play The Chicken Coop event and I would prefer not to lose the opportunity to play The Water Well event. Please advise if this problem is resolved. Thank you.

p.s. I noticed a new player experiencing the same thing on a different thread. This makes 3 players so far.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3133664#Comment_3133664

Hi @Just_Me-2🙋‍♀️

Yes, you are right! Including you, there are 3 farmers that have been experiencing this issue!

I have been following with Farm Community In-charge daily! Unfortunately, there are no updates as of today😕

LoFiGummy

https://community.king.com/en/farm-heroes-saga/discussion/comment/3133664#Comment_3133664

Hi there, just wanted to chime in regarding this issue - the studio has been able to identify the problem however it seems to be a very challenging problem - but there are several people looking at this, and hopefully we have positive news soon!

Thank you for your patience. 🙇

LoFiGummy

Hi again @Just_Me-2, could you tell us what device and version of the OS you have on the device? If you're on an Android device, you do this by looking at the following:

1. Open your device's Settings app.
2. Near the bottom, tap About phone or About tablet
3. Check the Android version and write it here.

The studio has found the cause of the issue, but needs this information to be able to check that the fix works for you! 😎

Just_Me-2

LoFiGummy,

The Android version for my phone is 13. I hope this issue can be fixed soon. Thank you.

Just_Me-2

LoFiGummy,

Have you got a status update? Thank you.

LoFiGummy

https://community.king.com/en/farm-heroes-saga/discussion/comment/3136907#Comment_3136907

Hi there! The studio doesn't seem to have been able to find the cause of the issue yet, however I've sent the information that you wrote earlier to them, thank you for doing so as it helps them identify and solve the problem faster.

Just_Me-2

LoFiGummy,

I appreciate your reply. I have not played one event or level since this was reported. I really hope there is a resolution soon because I am missing out on rewards. The only consolation is that I can still get the daily bonus when I open up the game. Please keep me posted on any developments pertaining to this unusual issue. Thank you.

Ravster

I have an issue where the number of cropsies required to complete a level is not showing. It is only when you fail the level it shows how many more was needed. How do I fix this?