Problems on the Hidden Garden

mel21

After clearing the grass and finding the veg.You dont get the option to claim the prize so you dont get the prize. These problems on Hidden Garden has been going on for a while. Can the be sorted out once and for all please

Thanks Mel

mel21

nothing works on it

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/470914/has-anyone-had-problems-with-the-hidden-garden

Hi @mel21 🤗 Welcome back to the King Community!

Couple of weeks ago, there were some issues with the feature! But, I am not seeing any of those issues when I open it this weekend!

Can you please explain what are the problems you are experiencing with Hidden Garden? The more details you provide, the better it will be for me to report to our Community In-charge.

Also, if you can provide any screenshots, that would be a great help!

Talk to you soon 🥕🥕

mel21

After winning a couple of levels When I go to select a square nothing happens the square dont clear but it takes the level off you as if the square is cleared but as L said nothing happens. When you go and close the page then the X to cloxe the page dont work so really you cannot move off the page. The only you you can exit the page then is to close the game start and over again.

Many thanks Mel

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3168887#Comment_3168887

Thank you for replying back, Mel @mel21

I need one clarification please! When the screen is stuck, do you see any "weird" shapes/icons on the screen? OR is it the regular Hidden Garden page?

So when you try and clear the squares, every though the Grass piece was not removed, the pitchforks will be reduced by one?

Can you please take a screenshot —> (1) as soon as you open the Garden; and (2) after you use one pitchfork, and post those here?

Thanks a bunch🤗

mel21

Thanks for your reply. No weird shapes or whatever It is the regular Hidden Garden page. When you try and clear the squares even though the grass piece was not removed the pitchforks will be reduced by one. I cannot do screen shots sorry. Also when you press the X on top right corner to exit the page that does not close the page so really you cannot move off the page. The only way then to exit the page is to close the game down and open it up again.

Thanks Mel

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3168927#Comment_3168927

Got it Mel, Thank you! That is one of the issues we have experienced before.

I thought of checking in my game! But, the Hidden Garden suddenly disappeared and it is not coming back even after some troubleshooting steps!

I know that the Garden disappears in few hours! But, I will report the issue to our Community In-charge, so that they can pass it onto the game team. Hopefully, the glitch will be fixed for next week 🤞

I need these details please —> (1) Device you are using; (2) Version of the App you have right now.

Thank you🥕🥕

mel21

Hiya Thanks for your message I am playing the game on a chromebook. You also asked for the Version of the App I have now. can you let me know where do I find that please

Thanks Mel

mel21

Hiya Just to let you know same problem again on the Hidden Garden.When you go to select a square the grass piece does not clear. This time the pitchforks does no clear either. Nothing happens again so it seems they cannot solve the problem. Hope to hear from you soon

Thanks Mel

mel21

Exactly the same problem as last week. When you select a square the grass does not clear. Help required

mel21

An update on the Hidden Garden The grass does clear eventually but it takes about 10 minutes before the grass clears. So it work but very very slow to clear

Thanks Mel