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I was wondering why I am not getting my daily bonus rewards?
Vickie_Gilmore
Posts: 4
Level 1
in Support
Every morning I check in and claim my daily bonus rewards, but when I go to the game, they never appear. I play on my desk top computer and clear my cookies and cache every time I am finished with my computer for the day! This has been going on for 2 weeks now. I get them on my mobile app, but not on the computer!
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Answers
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Hi there, do you play on Windows or Facebook on your computer? It can be that the events on the various platform doesn't match, and so even if's active for you on mobile, it could be that it's not available on the other platform unfortunately.
To be sure, follow these steps to make sure that nothing is wrong with your game:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
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