my games will not load

Finis_Whitson

I can,t get my games to load how do I delete the games and reload the games.

Colorbomb_Collector

Hi there,

I understand your game is not loading.

We can explore several ways to solve this problem. Could you please first try the following steps:

1. I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
2. Now, please visit the following link to check your browser version and device information. Additionally use this website to identify the most common browsers' latest versions.
3. You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
4. I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
5. Now make sure that you clear the cache regularly.
6. You can also try refreshing your page or playing through incognito mode. 
7. Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

For further information about HTML 5- Please check out this amazing page on our Community site.

If none of my recommendations work, please provide us with a screenshot of the error you are experiencing and a screenshot of step 2 and 3

For instructions on how to take a screenshot, please visit this page.

Have a nice day!

Colorbomb_Collector

Hi there,

I understand your game is not loading.

We can explore several ways to solve this problem. Could you please first try the following steps:

1. I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
2. Now, please visit the following link to check your browser version and device information. Additionally use this website to identify the most common browsers' latest versions.
3. You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
4. I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
5. Now make sure that you clear the cache regularly.
6. You can also try refreshing your page or playing through incognito mode. 
7. Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

For further information about HTML 5- Please check out this amazing page on our Community site.

If none of my recommendations work, please provide us with a screenshot of the error you are experiencing and a screenshot of step 2 and 3

For instructions on how to take a screenshot, please visit this page.

Have a nice day!