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Game crashing

Jannyhob
Jannyhob Posts: 6

Level 2
in Support

Hey! So every time I click on the watch ads for extra game lives my game crashes! It just cuts out completely then it has to load it all in again, any ideas? Thanks 😊

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Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,031
    https://community.king.com/en/farm-heroes-saga/discussion/316111/game-crashing

    Welcome to Sweet King Community! 👑

    How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a farmtastic day! 😊

  • Freddy_
    Freddy_ Posts: 68,477

    @Jannyhob Hi and welcome, We have had a few reports of this happening on various king games and have asked a superstar to report this as troubleshooting tip are not working.

    Please do try the above and also check that you have at least 2gb of storage space on your device to see if this solves your issue, but maybe we need to wait till we get some news on the feature

    Thank you

  • aijaziqbal
    aijaziqbal Posts: 8,884
    https://community.king.com/en/farm-heroes-saga/discussion/316111/game-crashing

    Hi dear.

    Welcome to the community.

    I hope the above troubleshooting tips must have helped but if not can you please kindly let us know which device you are using to play the game.

    Thanks.

  • bearwithme
    bearwithme Posts: 16,685

    Hello @Jannyhob and welcome to our Farmtastic Community! Players are reporting this issue in multiple King games and I have reported it to the CMs. We will probably not hear back until Monday since it is already mid afternoon in Europe where they are located.

    Please be patient and hopefully you can avoid the ads until we find out more about the issue and what the studio can do to resolve it.

    In the meantime, if you would like some fun badges, make sure you check out the fun Halloween contest that is happening across the community and you can find out more about it HERE.

  • 71Cuda
    71Cuda Posts: 10

    Level 2

    Same with me. I go to purchase bars, and the game shuts off!! It also says I have no WiFi connection, obviously I do, I am writing this post from my new iPad where I downloaded the game....HELP

  • sarahk100x
    sarahk100x Posts: 1

    Level 1

    Hi there, this is happening to me also. If I click on watch an add, I get thrown out. Happening on both my phone and tablet.

  • QueenB
    QueenB Posts: 15,430

    @Jannyhob @71Cuda @sarahk100x hi guys and welcome to Farm Community 🤗

    Just wanted to check if the game crashing is still persisting?!

    Hope to hear back from you guys soon 😉

  • bearwithme
    bearwithme Posts: 16,685

    I saw a recent post in Candy Crush Saga this morning indicating that this problem appeared to be fixed. As the Community Manager, @QueenB has asked, - please let us know if this issue has been fixed for you also in the comment area below.

    Thank you.🙏😊

  • 71Cuda
    71Cuda Posts: 10

    Level 2

    Yes it still crashes. Everytime I go to buy gold bars, the game closes. Only on Ipad though. Works good on tablet. It also says that I have no wifi connection on IPad, and I do....i wrote ansd posted last message, via IPad. Its like the game isnt recognizing it. Everythi g is updated, rebooted...etc...

  • QueenB
    QueenB Posts: 15,430
    https://community.king.com/en/farm-heroes-saga/discussion/comment/1187608#Comment_1187608

    Thanks for confirming however this thread is about Ads that are making the game crash... However, can you try the following on your ipad and see if it helps:

    - Disconnect the game from Facebook/King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

    - Restart the device and try connecting the game back to your Facebook/King account.

    Hope this solved the connecting issue ☺️

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