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Done before and done it again just now... No help... I did copy the ID it says on the settings and privacy area in Facebook... 746340743 that is differesnt from the on on the game that comes up.. Hope that helps.. This is frustrating has been almost a year now with issue.. Here is my email again **Edit by CM: removed personal info.**and ID under game is 1040219191....... Sure hope there is a fix. My other daughter requested a fix and got it fixed. I trained her well.. But would be nice if we all could play the game and send stuff to eachother once again.