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Why does my screen turn pink when the game is trying to give a hint?
nitalita2002
Posts: 3
Level 1
in Support
Whenever the game tries to give a hint or tip on how to play my screen turns mostly pink and I can barely see and make the move its telling me to make. Anyone else having this issue and how do you fix it?
Screenshot attached.
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Answers
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Hi and welcome to the king community.
Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and check if you still have this issue.
You may also check this troubleshooting link.
Thanks.
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Wouldn't have contacted you if I hadn't already done the basic troubleshooting. Since you can't seem to help I think I'll just delete the game.
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Welcome to Sweet King Community! š
It's okay! Trying to download another King's Game :
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No thanks. I'm not downloading more games from a developer when the first one didn't work right and they were no help in fixing it. Please don't reply.
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Hello @nitalita2002,
I know you asked us not to reply, but I am copying our Community Manager @QueenB on this thread so she can investigate it with the developers. I have seen this same pink screen in another game (Candy Crush Saga) -- it did not happen in my game but appeared in one of my inventory screens while playing on my iPhone. Please give QueenB a chance to solve this issue. You are not alone! With all the changes taking place in many of the King games, the testers may be missing issues like this.
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Thanks for the tag @MountainMom and thank you @Diamond Lim and @aijaziqbal for trying to help our new member š¤
@nitalita2002 I'm glad you found us and I'm sorry you're having this issue with the game. My friends here are just trying to help as they are players just like you and are not here to solve issues with the game but they do try their best to support š¤©
May I ask which device you are playing on and how much storage you have left on the device?
Graphical issues are usually related to a device not having enough storage so if you can tell me what device you are playing on, I will be happy to check if this is the case āŗļø
Hope to hear back from you soon!
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