games still not open

I sent last week my issue from king games but not was resolved, still I can't play in mobile phone, I saw and others players they gave feedback negative in google play at candy crush soda saga,  farm heroes saga, bubble wich saga 2, ... not open or down in middle game, You do not fixed all inssues, please fixed still we not move in other games. All game select are games I play in my old phone, I have install games in my new  phone last week from Google play app- game, but not open any game, I have enought memory free till 8Gb, that is not an inconvenient, don't open even if I have just 2 apps- king games install in phone and no others apps, I can install but not open to play, out me after appear Orange page with king sign, look like search and after out me. So...