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Please help after 3 years back to 1
Monsterman333333
Posts: 5 Level 2
in Support
Please help. I updated the app the game was working fine at first but then after a few days I am at level 1 and everything I had is gone. All my boosters , gold bars and even the team I started. I have been playing the game for over 3 years. I contacted them. They keep telling me to sync my Facebook account. I don’t have a Facebook book account. Someone please help me. I don’t think I can start all over.
Best Answers
Answers
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Hi @Monsterman333333 and Welcome in this Community 🍓 🍏 🥕 🍓 🍏 🥕
We are sorry for the issue in your game 😔 that was an effect of yhe game update 5.73. To solve your problem you have to Contact the Customer Support and for your game progress you need to connect to Facebook or King.com account.
Please follow the instruction here
If you need more support don't hesitate to write we are all here to help you 😊😉🤗
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I'm back and I bring good news 😊
Your account has been manually restored as somehow your game ended up with a new ID! So you should be back at your level the next time you open the game app!
Now about the boosters, as these are stored in your device we do not have any records of what you have but the PLayer Support Team has made sure you are compensated to help you get back on track 😉
Let me know if all looks good in your game 👍
