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refund
Julie_Mcdowall
Posts: 1
Level 1
in Support
how do i get a refund when my two autistic kids managed to purchase gold bars and play games on my phone
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Answers
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Hi Julie!
Please see this thread: https://care.king.com/en/candy-crush-soda-saga/gold-bar-pack-purchased-by-a-3-year-old-in-error-i-need-a-refund
I think the best solution is to set up a pin code protection on your mobile, so that purchases can't be done accidentally.
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It's not just a King issue. Contact Apple or Google since all purchases go through their app stores. Unauthorized purchases by minors should be refunded, especially the first time. I have had this done by Apple, who then often help explain how to password-protect your future purchases.
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