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CC stopped working on my. I have completed all updates and reinstalled. It's dead! Help.
I have completed all available updates and uninstalled the app and reinstalled. Nothing. Users send me scores of 'lives' through my PC (which works perfectly) but I cannot use the lives on the PC - only on my phone which will no longer work in the Candy Crush app. It's been months since I have been able to play CC on my Android. I do have a life, I do have other things to do, HOWEVER, I'd like to have it back. Farm Heroes also only works sporadically. Sigh. Both fine on my PC.
Answers
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Take it you've gone through all the suggested troubleshooting steps given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
So what's actually happening with your game on Android, is it crashing, freezing, giving you an error message or something?
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I tap on the CC icon, 'King' on orange background comes up, '...Loading', and then I'm zapped back to my homescreen. Done. For Farm Heroes, 'King' comes on, 'Loading...', 'Play', I press Play, press game #654 (for instance), THEN it zaps me back to my homescreen. CC stopped working first (maybe 7 months ago) after only sporadically working for a couple of months, then Farm Heroes stopped working as well - perhaps a month ago.
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I have a possible solution but you may not like it. I have this issue from time to time. Along with other ingame issues such as not being able to purchase gems in paradise bay. And I don't know why, but the only thing that works is restoring my tablet back to factory resettings and installing everything again. It is a pain but it worked.
It might not be a solution for you, but it might help if you can do it.
If you can access your games cache (settings/storage/cache) and clear them, that might help.
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