Rewards not loading as before

M an unhappy player who receives rewards once after 2 weeks (only trademill) which is also hard to win and does not give me beans and m on level 1715 so you can imagine how hard the level is. I have reported this before but still its not sorted. You making me wanna quit my favourite game. Instead of improving the service is getting worse. We used to get reward Tuesday and Friday and now its randomly and there are players who get all the fun games, weekly and its unfair cs they are passing us