I lost all my progress when I logged into facebook i wasn't logged in before

Wayne_Quach · November 2017

I was trying to put my progress from ipad to phone when i logged my ipad prgress into facebook I lost all my progress since I wasn't logged in before

Lady_Choo · November 2017

Hi Wayne, thank you for using King care.

How did you log in previously to the log into Facebook? Did you log in via the Kingdom?

It sounds like you need to disconnect and log in how you previously did. Once you do it that way, you should be able to sync it with Facebook. Let me know how it goes

Wayne_Quach · November 2017

No i wasnt logged in at all. Once i triied to transfer it thinking i already did it got erased.

Wayne_Quach · November 2017

I dont know but in game they said that we could message them and they would help restore it/put me back at the level I was at

Lady_Choo · November 2017

Ok...have you got any active conversations open with any of the King team? If not, I will pass this on to Cez, and hopefully she will be able to help

Cezdiamond · November 2017

@WayneI have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

@Chicken Slayer- Thanks!

Have a lovely week!

Cezdiamond · November 2017

I dont know but in game they said that we could message them and they would help restore it/put me back at the level I was at

Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey!

I lost all my progress when I logged into facebook i wasn't logged in before

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