Rewards do not appear, boosters go missing

Bahar_Kahya · February 2018

Oh dear BellEs212,

I see and no it didn’t happen to me yet but I hope we’ll find a solution for these issues.

Bahar_Kahya · February 2018

Dear Chicken Slayer,

Thanks for your help. I’ve already tried all of this and unfortunately nothing has changed.

Device: Samsung Galaxy J7

App version: 4.5.7

Level: 665

BellEs212 · February 2018

Chicken Slayer, already tried all of that and it didn't work. I hardly ever use a wifi connection, I use data. I really like the game but it's so annoying and frustrating to play like this.

Device: Motorola X-Play (Android version 6.0.1)

App version: 4.5.7

Level: 1032

Cezdiamond · February 2018

Hi everyone thanks for sharing this!

@Bahar, BellEs212 I will send you both private messages now so that we can check your account :-)

Thanks!

Cezdiamond · February 2018

I will pass it on to one of the moderators

Thank you!

Bahar_Kahya · February 2018

Dear Cezdiamond,

Thank you for your help!

Where can I see private messages, please?

I would like to add that now my beans are disappearing. I had at least 7000 beans and they’re decreasing little by little without me using them. They went from 7000 to 30. Σ（・□・；）

I’m looking forward your reply

Thanks

Lady_Choo · February 2018

Hi Bahar, if you scroll back up to the top of the screen, in the top right corner next to your icon, there is a little message symbol (between log out and your icon) click there and it will open your inbox

Bahar_Kahya · February 2018

Hi Chicken Slayer,

I do not have this message symbol between log out and my icon. There is nothing between, how is it possible? I thought that it was maybe only on my phone that the message symbol does not appear but it does not appear on my computer neither. (・o・)

BellEs212 · February 2018

Hi everyone thanks for sharing this!
@Bahar, BellEs212 I will send you both private messages now so that we can check your account :-)
Thanks!

Hi Cezdiamond, I didn't receive your message, could you send it again? Thank you!

Lady_Choo · February 2018

That is very odd! I will pass it on to the king team and see if they can work out what has happened

Rewards do not appear, boosters go missing

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