Gold

Hiya and welcome to the community!

I am so sorry for the delay in replying, it wasn't showing as a new post for some reason.

If playing on device I need you to click on the cog, choose customer care and then contact the team. There is a thread I think about not getting purchases. Make sure you follow that thread, (I'll see if I can find the steps too) as that will take you directly to the correct team who can look into it for you. 🤗

Alternatively you can use the contact link here. Just make sure that you choose lost items

https://soporto.king.com/contact