CONNECTION LOST When I'm Still Online

https://community.king.com/en/farm-heroes-saga/discussion/comment/2641150#Comment_2641150

Hi and welcome to the community.

can you tell us a little more please.

are you connecting via Facebook or the kingdom?

which device/OS/version are you using?

what are you doing when it happens as it's normally linked with something, apart from occasionally if there is a connection issue. However that would right itself later on.

This happens on the iPhone - when are you going to get this sorted out

no connections happens to me all the time, irrespective of doing any challenges - really annoying

https://community.king.com/en/farm-heroes-saga/discussion/comment/2640597#Comment_2640597

Aw I am so pleased! Thank you for letting me know 🤗

https://community.king.com/en/farm-heroes-saga/discussion/comment/2640564#Comment_2640564

Good news Lady Choo, when I uninstalled and reinstalled, it's working better.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639785#Comment_2639785

If I have the boosters, it will be on the app I downloaded on my phone and on Facebook. I'm going to uninstall and reinstall the computer app of Farm Heroes and see what happens. Thank you very much.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639708#Comment_2639708

You would be surprised how many people don't realise that the game could be lost if they don't log in using either FB or the kingdom.

Do you have saved boosters? If not, I would recommend reinstalling. If you do, and don't want to lose them, I will mention it to the community manager but she won't be in until next week.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639698#Comment_2639698

Hi and welcome to the community 🤗 we need to use English here please though.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2636346#Comment_2636346

Yes, I am logged into Facebook. WOW, I'd hate to lose what I have so far. :( :(

Е_1983

У меня точно также(

Screenshot_2023-05-12-22-23-16-021_com.king.farmheroessaga.jpg

https://community.king.com/en/farm-heroes-saga/discussion/comment/2631611#Comment_2631611

Do you have any saved boosters? Are you logging in with Facebook

I have had the same thing before, it seems to be a windows thing. And the only way I can resolve it is to reinstall. That's why I asked if you were logged in previously because of saving your progress, and also because you will lose any saved boosters as they are saved in the computer memory with the game data.

Often it can be caused by an event that should have been removed, but sometimes pop ups stay, meaning if you click on them there is no event there so it throws up the lost connection message. When you reinstall it should go.

I don't think it has to do with any event. It's happening. When I downloaded it from the Microsoft Store last year, for my computer. It was all good. Within the past month or so, it started happening and it's still going on. I just downloaded the newest update and no change.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2621458#Comment_2621458

Hi and welcome to the community. Is it harvest rush or another event rewards you are trying to collect?

Hi @Sammys36 and welcome to the community.

No its not your phone, sometimes when events have finished it throws the connection issue message because the event is no longer in.

The name you are using here, unless linked with the kingdom, won't be the same name in your game anyway, is that what you meant? But it seems you might have used an old log in for your game. Was your progress on the normal levels logged in with the kingdom or Facebook?

Sammys36

Same thing with my game, only play on phone . I have redownload it many times. I log back in and can send lives but not received them it keeps telling me connection lost, or to connect. Maybe 1 or two times a week I will get a life under rewards. I had the harvest rush for about 30 minutes then it disappeared. I have lost rewards "helpers" many times when I relog back in. I get lives in Candy Crush so it's not my phone! When I found this community today I noticed it said Sammys36 which is the name I was using 5 years ago, when I tried logging in with that name this year it would not let me use that name, but it took me back to my level that I had saved. I now use Sam as player name with same levels saved. If someone can help I would greatly appreciate it. I was directed to this community through customer service.

peacejoyhappines46

Same situation for me as well....I only play on one device and that's my Android phone....I can't collect some of my booster rewards as well.....

https://community.king.com/en/farm-heroes-saga/discussion/comment/2605274#Comment_2605274

I can collect my rewards on the phone, but when it comes to getting free rounds. That's another story. I still get "Connection Lost". On the computer app, not on Facebook. the "Connection Lost" is still coming up and it's terrible. I know all of you are trying to find out what's wrong.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2605263#Comment_2605263

Hello @walkingdawn🤗 Hearty Welcome to our lovely Farm King Community!

I am sorry to hear that you are also experiencing the glitch in your game!!

Can you please provide these details...

Which device are you using to play the game and event?
Do you use a single device OR multiple devices?

https://community.king.com/en/farm-heroes-saga/discussion/comment/2603614#Comment_2603614

Hello dear @LadySiamese🤗

Thank you for providing clear details.

Many players are experiencing this issue with Harvest Rush prizes. And, "no internet connection" pop-up is not because there is an issue with your connection. It is the issue with the event itself 😥😥

The Farm Studio is aware about the issue and they are trying on a fix. But, we do not have an ETA yet!!

One last question (for now)!! Did you collect the reward on your phone? Is it letting you? Or did you try only on Windows 10?

walkingdawn

Same thing happens to me. Exasperating!

Comments

https://community.king.com/en/farm-heroes-saga/discussion/comment/2641150#Comment_2641150

Hi and welcome to the community.

can you tell us a little more please.

are you connecting via Facebook or the kingdom?

which device/OS/version are you using?

what are you doing when it happens as it's normally linked with something, apart from occasionally if there is a connection issue. However that would right itself later on.

This happens on the iPhone - when are you going to get this sorted out

no connections happens to me all the time, irrespective of doing any challenges - really annoying

https://community.king.com/en/farm-heroes-saga/discussion/comment/2640597#Comment_2640597

Aw I am so pleased! Thank you for letting me know 🤗

https://community.king.com/en/farm-heroes-saga/discussion/comment/2640564#Comment_2640564

Good news Lady Choo, when I uninstalled and reinstalled, it's working better.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639785#Comment_2639785

If I have the boosters, it will be on the app I downloaded on my phone and on Facebook. I'm going to uninstall and reinstall the computer app of Farm Heroes and see what happens. Thank you very much.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639708#Comment_2639708

You would be surprised how many people don't realise that the game could be lost if they don't log in using either FB or the kingdom.

Do you have saved boosters? If not, I would recommend reinstalling. If you do, and don't want to lose them, I will mention it to the community manager but she won't be in until next week.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2639698#Comment_2639698

Hi and welcome to the community 🤗 we need to use English here please though.

https://community.king.com/en/farm-heroes-saga/discussion/comment/2636346#Comment_2636346

Yes, I am logged into Facebook. WOW, I'd hate to lose what I have so far. :( :(

Е_1983

У меня точно также(

https://community.king.com/en/farm-heroes-saga/discussion/comment/2631611#Comment_2631611

Do you have any saved boosters? Are you logging in with Facebook

https://community.king.com/en/farm-heroes-saga/discussion/comment/2621458#Comment_2621458

Hi and welcome to the community. Is it harvest rush or another event rewards you are trying to collect?

Hi @Sammys36 and welcome to the community.

No its not your phone, sometimes when events have finished it throws the connection issue message because the event is no longer in.

Sammys36

peacejoyhappines46

Same situation for me as well....I only play on one device and that's my Android phone....I can't collect some of my booster rewards as well.....

https://community.king.com/en/farm-heroes-saga/discussion/comment/2605274#Comment_2605274

https://community.king.com/en/farm-heroes-saga/discussion/comment/2605263#Comment_2605263

Hello @walkingdawn🤗 Hearty Welcome to our lovely Farm King Community!

I am sorry to hear that you are also experiencing the glitch in your game!!

Can you please provide these details...

Which device are you using to play the game and event?
Do you use a single device OR multiple devices?