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FHS level 926 fault
Answers
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Hi JennieW, I know they altered a level around that area so it could be that its created a fault on this level.
Can you try this troubleshooting for me and let me know if it helps please and if not, I will add it to the moderators list for next week. They can ask the studio to check
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Thanks for the reply but You haven’t said what you want me to do!
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Oh my gosh I am so sorry. Doh moment! I meant to add it as a link...I know I copied it, wondering where I posted it instead haha.
Here is it
https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device
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Hi Jenni,
We need you to go through the process of troubleshooting in order to see if everything was in order when the issue happened. Here is the link again: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device
Please read carefully and follow the instructions. If after this the issue is still there, please come back to us and we will take a look.
Thanks for your patience and support!
Cheers,
Xarly
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Hi sorry for the delay but my game won’t connect to Facebook and I can’t make a king account because it’s registered with Facebook! I don’t want to delete it until I know it’s saved. I’ve tried everything else on the instructions & it’s not helped.
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Hi JennieW,
Let's see things in a more detailed fashion via private message (check the envelope on the top right corner of your screen!). We will fix this together!
Cheers,
Xarly
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