I have seemed to have lost the ability to support my team and share lives, any help would be great,

Question

Hello all, need help

i am on the Internet Wi-Fi etc, but I’m struggling to get onto my team to help with them and get lives, any help would be great

Lady_Choo · Answer

@Zzard I hope you are well.

I have heard back from our community manager. She asked the studio for you and they are not reporting any issues. So they have suggested this :

try disconnecting the game from FB and/or King account, close the game app and restart the device. During this process, players must make sure they are connected to a strong WiFi or mobile data connection.

Once done, connect the game app back, play a few rounds and then try to ask for lives. If they are still having issues, then they need to contact support so they can have a look at their device and game details and provide further troubleshooting steps.

I hope this helps 🙂

Lady_Choo · Answer

No worries, I have sent a message to our community manager to see if she can find out anything 🤗

Zzard · Answer

Hi Lady Choo

When I request lives from my team mates it’s blank, no team mates are on, it’s like I don’t have any friends 😂😂, and yes I am logging in or going through the app