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(Unsupported Language) He perdido el progeso por querer vincular el juego al facebook

Leire
Leire Posts: 3

Level 1
edited September 2019 in Support

Hola buenas tardes,Tengo el juego de farm heroes saga desde hace tiempo instalado en la tablet, iba por el nivel 1376. Se me ha ocurrido vincularlo al facebook por si algun dia tenia problemas para que se me guardaran los niveles y demas, pero cuando lo he vinculado, se me ha puesto desde el nivel 1 y he perdido todo lo que habia hecho... Que puedo hacer para recuperar los datos? Me ha costado mucho llegar al nivel 1376 y es una pena tener que empezar de 0.. Espero vuestra respuesta.

Answers

  • Xarly
    Xarly Posts: 2,509

    Hi Leire,

    I'm sorry about this issue, but please use English here as it is the language we support. If you wish to restore your progress, please follow this article here: https://care.king.com/en/candy-crush-soda-saga/i-lost-all-of-my-progress-i

    Thanks for your feedback and sorry for the issues.

    Cheers,

    Xarly

  • Leire
    Leire Posts: 3

    Level 1

    Hello good afternoon, I have the farm heroes saga game installed on the tablet for a long time, I was going through level 1376. It occurred to me to link it to facebook in case one day I had problems to keep the levels and others, but when I have linked it, it put me that I was in level 1 and I have lost everything I had done ... What can I do to recover the progress? It took me a lot to time to arrive to the level 1376 and it's a shame to have to start from 0 again.. 

  • angie2
    angie2 Posts: 1

    Level 1
    buenos días desde hace unos días mi granja no me funciona no se conecta con facebook y no puedo hacer nada mi wifi va bien no se que pasa ayuda gracias
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @angie2 and welcome to our adorable Community 😊 Due to the rules of the Community we use only English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you. You can use a translator if necessary. This thread will be closed now. Thank you for your understanding. Have a wonderful day 🤗
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