Cannot collect rewards - cannot move on or go back

KeepTrying · September 2023

Hi there

I have won some gold bars but cannot collect them. Not so bad but I cannot go back or move on from the screen below (which remains animated - it has not frozen). I'm playing from King.com on my own pc, ensured the game is the latest version and switched everything off and on again but nothing. This has happened before when it took a couple of days to resolve itself. Anything else I can do?

QueenB · September 2023

Hi @KeepTrying and sorry to hear this is happening 😮

Is it through the Facebook browser you are playing? Have you tried clearing the browser cache?

KeepTrying · September 2023

Not through Facebook. Directly via King.com on own PC. Have cleared browser cache but still no progress. Thanks.

Lady_Choo · September 2023

You're playing on the windows app aren't you @KeepTrying ?

KeepTrying · September 2023

Yep.

Lady_Choo · September 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2787838#Comment_2787838

Thanks, I have reminded @QueenB about your issues previously too 🙂

QueenB · September 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2787838#Comment_2787838

Could you let us know which game app version you have installed there and to check, have you tried reinstalling the game app to see if that helps clear the issue?

We haven't received much reports about this and I understand that you also have some issues not seeing any friends in the game... it sounds that there might be a connection issue but we need to know if you have tried reinstalling the game app yet?

Thanks 🙂

Cannot collect rewards - cannot move on or go back

Answers

Categories