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Recent Update Has Frozen the App - Issue Fixed!
LadySiamese
Posts: 42
Level 3
Hello, I m not sure if this is happening to anyone right now, but the recent update has completely frozen Farm Heroes Saga app on my Samsung Android phone. I can open the app, but I can't do a thing. I've lost my 2 hour time limit too. Just to add this note, when the app is opened and you can't play it; the app crashes.
Comments
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Hello there @LadySiamese,
Welcome to the Community!
Thanks for reporting the issue and I will tag the Mods in charge to help you on this matter.
Again, thanks for your patience. In the meantime, feel free to check out this Community by visiting the discussion main page or simply go here, select the game that you are playing and start engaging in that Community 😊.
Hope to e-see you around!
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Thanks @wykoon 🤗
good morning @LadySiamese when the game crashes, have you closed it completely in the background (as in swipe it away) before opening again?
Have you tried going into your phone settings and clearing cache while the app is completely closed?
And finally have you checked both your android version is updated and seen if there is anymore game updates in the store?
Have you got 2gb free space and are you closing other apps while playing farm?
If so, could you let me know which device you have please 🤗
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Good afternoon @LadySiamese I am just giving you a heads up that we have another player complaining about crashing issues, so I wanted to let you see the link in case the two are connected 😊
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You might find you have to swipe the app closed though anyway for when they do push through a fix so the game is updated. That wouldn't cause issues. My hubby is a devil for not closing apps when he is done with them and then wonders why his tablet is running super slow 🤦🏻♀️
However, yes, its often suggested to reinstall as it does fix individual issues, but when its everyone it can cause more harm than good so I am glad you didn't either 🤗
