The app thinks I'm offline: connection lost

gegege · December 2023

The app thinks I'm offline displaying a message that the connection is lost. That prevents me from collecting prizes and enjoying the game fully. This happens on a Pixel Tablet app version 6.28.13

encantes · December 2023

Hello @gegege and Welcome in the Farm Community 🥕 🍏 🍓 🥕

Sorry for your problem, in order to help you could you please give more details? It happens when you are watching Ads or with Harvest Rush or different?

Many thanks 😊 😊

gegege · December 2023

As I said, this happens when I try to collect rewards, like the "rewards from the basket". It also happens when I select the store (the last item to the right at the bottom of the screen). There have been no ads for me since... ever.

QueenB · December 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2896404#Comment_2896404

Hi there and welcome to the Community!

Could you try out these following steps and see if they help?

Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.

Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.

Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.

psund · December 2023

I also have a connection lost on a Harvest rush collection that has happened for a couple of weeks. I don't have any pending updates. Have logged out and logged in as well as power cycling my devices. This happens across multiple devices I play on

psund · December 2023

Here are the screenshots

BecksterG · January 29

Sick of this lost connection or no connection. It's taken the fun out of the game and I've been playing for years. I've tried several things and I'm just tired of it. The next option will probably be to uninstall and quit playing.