Rewards do not appear, boosters go missing

Dear Chicken Slayer,

Thanks for your help. I’ve already tried all of this and unfortunately nothing has changed.

Device: Samsung Galaxy J7

App version: 4.5.7

Level: 665

Dear Cezdiamond,

Thank you for your help! 

Where can I see private messages, please?

I would like to add that now my beans are disappearing. I had at least 7000 beans and they’re decreasing little by little without me using them. They went from 7000 to 30. Σ（・□・；）

I’m looking forward your reply 

Thanks

Hi Chicken Slayer, 

I do not have this message symbol between log out and my icon. There is nothing between, how is it possible? I thought that it was maybe only on my phone that the message symbol does not appear but it does not appear on my computer neither. (・o・)