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Quests require hard levels, but there aren't any

Sodafan

I keep getting quests that require passing hard levels. My version only has regular levels and super hard levels. The super hard levels don't count for these quests. Is there a fix?

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Accepted answers

Lady_Choo

Hi @Rancid as Mark stated before, its not going to be fixed anytime soon as they are busy working on other aspects of the game. It will get sorted but may take a while as the team have to prioritise the issues. I understand its annoying but at least you can still play and access the quests

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Lady_Choo

bjkeough said:

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

I'm not sure if its a recent change which can take a while to filter through accounts, or a test. I think Rancid has locked @MarkHawk up or the studio are holding him hostage before they tell him lol. He will appear at some point though I am sure

bjkeough

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

Lady_Choo

I am tagging @MarkHawk again, but it’s been Christmas break and the community managers have taken some much needed time off. He will see the tags, but I bet he has quite a few lol. The issue is originally there was only normal and hard levels on mobile. Now for whatever reason all the hard levels have been changed to super hard...but the quest system hasn’t been altered. He will look into it though and if necessary prod the studio

Wampirze

I have the same problem. The is any solution of that?

dwb

I too have quest for hard levels which I cannot complete; I have looked back from 350 to level 1 and can't find any. Please elevate to higher level support.

Lady_Choo

Hi everyone, perhaps @MarkHawk our community manager could ask the studio if they are any closer to sorting this? Perhaps it should ask for super hard levels as they removed the hard ones from the app.

msdodo13

Same issue too. Please let us know when there is a fix.

sphinges

Same issue,
When pass super hard level, hard level doesn't.count, please fix it or teach us how to add the count

Faith_Mitchell

Same issue here

Lady_Choo

Hi Anon, not as far as I know, but I am going to ask the mod again to see if there are any updates to it

anon

I'm having the same problem. Was there a fix for this please?

Lady_Choo

Thanks for sharing it. I have passed it over and I will let you know as soon as I hear anything

Sodafan

Hey Sodafan, so the superhard ones don't count? Just to clarify? I know that the studio updated it a while back, so I am going to ask one of the moderators to pass it over to the team. Obviously this is one side effect they didn't think of!

That's right. For example, I have a quest that requires 2 hard levels. I pass a super hard level and the quest counter still says 0/2.

Lady_Choo

Hey Sodafan, so the superhard ones don't count? Just to clarify? I know that the studio updated it a while back, so I am going to ask one of the moderators to pass it over to the team. Obviously this is one side effect they didn't think of!

Accepted answers

Lady_Choo

All comments

Lady_Choo

Sodafan

Hey Sodafan, so the superhard ones don't count? Just to clarify? I know that the studio updated it a while back, so I am going to ask one of the moderators to pass it over to the team. Obviously this is one side effect they didn't think of!

That's right. For example, I have a quest that requires 2 hard levels. I pass a super hard level and the quest counter still says 0/2.

Lady_Choo

Thanks for sharing it. I have passed it over and I will let you know as soon as I hear anything

anon

I'm having the same problem. Was there a fix for this please?

Lady_Choo

Hi Anon, not as far as I know, but I am going to ask the mod again to see if there are any updates to it

Faith_Mitchell

Same issue here

sphinges

Same issue,
When pass super hard level, hard level doesn't.count, please fix it or teach us how to add the count

msdodo13

Same issue too. Please let us know when there is a fix.

Lady_Choo

dwb

I too have quest for hard levels which I cannot complete; I have looked back from 350 to level 1 and can't find any. Please elevate to higher level support.

Wampirze

I have the same problem. The is any solution of that?

Lady_Choo

bjkeough

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

Lady_Choo

bjkeough said:

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

MarkHawk

Hi guys,

Thanks for telling.

I'll escalate this to the guys in the game studio.

Thanks if you can provide the following details:

Are you using Android or iOS?
Which version of the game are you using?

I'll gather your feedback and update you once I know more.

- Mark

sphinges

Android 5.10.12

sphinges

Android 5.10.12

RaychyD

I have the same issue.
I am using an iPhone 7+ fully updated.
Game is updated to the latest available.
Are you any closer to a solution??

MarkHawk

Hi guys,

I've heard back from the game studio. They are aware of the issue - the hard levels were removed a while back and the plan was to also remove the quests. The issue is on the to-do list and the work-around (although it's not perfect) is to refresh the quests using the little icon to get a new one.

RaychyD

The problem with refresh is it takes maybe 24 hrs until you can refresh again. I sometimes get the hard level quest immediately after refreshing but for a greater number of levels. There are other issues too like the treasure quests that never arrive. Maybe if there’s no fix for the problem they should take the time limit off for the refresh? That’s my suggestion anyway as I could be content dealing with the problem in that way.

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