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Password Recovery Email Not Sent

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Wendy_Woo
Wendy_Woo Posts: 10 Level 2
in Support

I'v had to abandon long-standing games because the promised e-mail never arrives, so has a friend, can you help please?

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi Wendy,

    Did you check the spam folder in your email client? Sometimes the email lands in there instead of the inbox.

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  • Wendy_Woo
    Wendy_Woo Posts: 10 Level 2
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    Hi Wendy,

    Did you check the spam folder in your email client? Sometimes the email lands in there instead of the inbox.

    Yep, nothing. It's happened before with previous games, and I've had to abandon all progress and start again. It seems to happen a lot, and I've never received mail from King after trying several times.
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