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Facing Network issues
Anahita_2005
Posts: 19,037 
Greetings!
It has been almost a month since I'm facing network issues in Farm. Every time I open the game, a message pops up saying, 'Connection Lost!' Because of this I'm unable to claim my daily login reward, can't connect with my in-game team (not sure if I'm even in there team anymore). I can't get updates of new events happening in farm either. However, I'm able to play levels but I can't watch a video for extra moves or free boosters. Usually it used to get resolved on its own, that is why I never reported it, but this time it taking way too long hence I'm reporting this.
Also, I had won a contest here in the community hub (here) and requested the gold bars to be sent in Farm, haven't got them as well.
Moreover, I have tried all the troubleshooting steps but to no avail.
I have never faced any issue in farm this long, hope it will get resolved :)
Answers
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Since I don't have Facebook, I play from my King Community account.
I clear cache from all my King games as well as play store once in every week. I cleared cache the day before yesterday. Since there's a network issue the game shows that I'm logged out already. I've also rebooted my phone a lot of times and waited for more than half an hour, but it still doesn't work :,(
But I will try all your suggested steps again though.
P.S. Before coming here in support I had contacted King through the Contact Us option and received an automated mail suggesting me to come in the community itself.
