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Connection not lost!!
radoherty123
Posts: 59
Level 3
in Discussions
See screenshots of what happens on tablet but not on mobile. Really annoying.
Connection NOT lost.. Plays on normally.
Please advise.
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Comments
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Reply please...
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Hello @radoherty123 and again Welcome in the Farm Community 😊
Sorry if you have a problem with the "Connection Lost " the Farm Studio is aware of it and they are working on it but it will take some time , as soon as we have news we inform you!!
Many thanks for your understanding 😊
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Hello @radoherty123 😉😊
Could you try out these following steps and see if they help suggested from the Community Manager?
Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection
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I have already done all that several times...
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Unfortuanately it seems to be caused by an issue that they cannot get to the bottom of easily as it is not effecting many players.
Just to double check, you couldn't get the rewards at all?
Could you let us have your player ID please.
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It has, been happening so long I am not aware that I have collected awards but most likely not.
Where do i find player ID?
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Are you playing on a device? Click on the cog on your menu, choose profile and at the top is the king logo. Double tap that and it will give you a number 🙂
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1333166869
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Any news of when this will be fixed? Really annoying.
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Thank you, I have just seen your reply with your game ID, let me pass that back to the farm manager.
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