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Sometimes you have to play one level and/or close the game and open it again before getting the reward. Maybe the game wasn't able to connect with you. Your internet connection should be stable, when you open the game. I'm not a mod but that's something that happens to me too from time to time. I hope I could help you.
Good evening and welcome to the community. We don't know right now, but it seems to be a common issue and we are waiting to hear something about it. Unfortunately its the weekend so there isn't anyone around until early next week.
Can you tell me which device you are playing on please?