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Issue with app
MommaDukes24
Posts: 7
Level 2
in Support
This is my 5 th ask for a response.While the app is launching, it flashes. An error message quickly appears and disappears above the events. I am no longer able to play events other than races. How can I fix this bug?
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Best Answer
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Hello @MommaDukes24 ๐ค Good Morning ๐
I have received a great news from our Farm Community In-charge! Yo should see the events now in your game ๐คฉ
With regards that pop-up glitch, if it is not bugging you, I would say leave it like that! Because, it seems that the only way to get rid of that glitch to reinstall the App!
But, if you reinstall, you will lose all your saved boosters and lives received from friends! And none of those can be reimbursed/restored!
Please let me know if you have any other questions!
Otherwise, back to some Farming and collecting those Cropsies ๐๐
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Answers
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Hello @MommaDukes24๐ค A Warm Welcome to our lovely Farm Community!
I am sorry to hear that you are experiencing an issue in your game!
Do you remember what that "flashing" message is/was? If it appears next time, can you please try to take a screenshot and post it for us?
How long has it been since you do not have the events?
You said "This is my 5th ask for a response" --> Did you send a complaint to the Player Support team from your game?
Please reply back by typing in the blank box given below. And to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box๐บ๐
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See the photo above. It shows the error code. I have been a user since 2014.
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Yes I have opened tickets. This is my fifth one. I just was t connected to the community.
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Hello @MommaDukes24๐ค Good Morning!
Thanks a lot for the screenshot! That pop-up is of the "Summer Paradise" event!! Looks like it is stuck there and not letting the new events come in๐ค
I will have to report this issue to our Farm Community In-charge, so that they can look into it.
I need these details from youโฌ๏ธ
- Device make & model;
- Software version of your device;
- App version of Farm Heroes Saga;
- Your game ID number
These should be enough for now. If our Community In-charge needs any other details, I will get back to you.
With regards to the Help Ticket --> You must have received an automated reply, right? When did you send your latest complaint? (Not this Question in the King Community).
Talk to you soon๐บ๐บ
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see below. What is game ID?
Device make & model. iPhone 14
Software version of your device; 17.4
- App version of Farm Heroes Saga; 6.35.13
- Your game ID number
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Thank you for replying back @MommaDukes24 ๐
Please click on this Green lettered link --> Find my Game ID Number
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My ID is - 4217510059
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Any update yet?
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Sorry please ignore. Wrong thread.
I am sure Pummy will be along to reply as soon as she hears anything ๐
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Hello @MommaDukes24๐โโ๏ธ Good Morning!
I am waiting for confirmation from our Community In-charge! As soon as I hear from them, I will get back to you๐๏ธ
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