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Problem in the game - goes out on its own

nadra Posts: 2

Level 1

January 2019 edited January 2019 in Support

Hello I have a problem is that the game goes out on its own what can work to solve the problem ..? Thank you

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  bjkeough Posts: 33

  Level 3

  January 2019

  nadra said:

  Hello I have a problem is that the game goes out on its own what can work to solve the problem ..? Thank you
  

  
  Are you using your computer from a browser or a mobile device app?
  
  If it's a device, at what point of the game is the app crashing?  While loading or while playing?
  

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  nadra Posts: 2

  Level 1

  January 2019

  hi thank you for your interest 
  the game impmention on ipad 2 
  the level 350

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  Lady_Choo Posts: 25,906

  January 2019

  Hi @nadra and welcome to the community. 
  Have you tried the troubleshooting here?
  
  https://community.king.com/en/farm-heroes-saga/discussion/230198/superstar-information-post-how-to-solve-syncing-problems-if-using-an-ios-device#latest
  
  It could be simply down to the age of the ipad but its a good idea to try the help first  

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